IT Associate

Washington, District of Columbia, United States | Operations | Full-time | COVID-19 remote


POSITION:           IT Associate
LOCATION:          COVID-19 remote then based in Washington, DC by January 1, 2022


American Bridge 21st Century is a progressive research and communications organization dedicated to holding Republicans accountable for their words and actions. We are hiring an IT Associate to assist the Information Technology department in our Washington, DC office.


Primary responsibilities include:

  • Provide IT support for internal users on routine hardware and software problems including operating system support, application support, system access problems and database support
  • Resolve issues timely and effectively by providing level one IT support to internal users and determine the escalation path when necessary
  • Install, configure, maintain, and troubleshoot IT equipment which includes computer, laptop, mobile device, printer, copier, fax machine, phone, and other equipment
  • Assist in coordinating and executing staff onboarding and off-boarding activities such as computer setup, email account creation/decommission and network access
  • Act as a liaison between the external vendors and the organization in relation to IT issues, hardware and software installations and configurations, and other IT initiatives
  • Responsible for maintaining a complete and up-to-date inventory of all network software, hardware, and IT equipment using a tracking system
  • Assist with IT projects
  • Other duties as assigned


Skills and qualifications required: 

  • Minimum 1-2 years of experience in an Information Technology role assisting end users with hardware and software related problems and installing, configuring, and troubleshooting IT equipment
  • Experience working with Windows, Macintosh and Linux operating systems
  • IT certification (i.e. Cisco certifications, Comp TIA certifications, Microsoft certifications, Office 365)
  • Knowledge of a variety of hardware, software, programming languages, and operation systems
  • Strong computer hardware and software maintenance and troubleshooting skills and experience
  • Ability to learn new technologies and apply them effectively
  • Ability to adjust quickly to changing work assignments and requests for assistance from multiple sources
  • Equivalent combination of education and experience will be considered
  • The employee must occasionally lift and/or move up to 50 pounds
  • Enjoy working closely with others of diverse backgrounds and personalities
  • Comfortable working after hours and on weekends


American Bridge 21st Century PAC offers a competitive salary range starting at $57,000 and a strong benefits package for this position. American Bridge 21st Century is a union employer. This position is in the bargaining unit.

American Bridge 21st Century PAC is an Equal Opportunity Employer. Applicants of diverse backgrounds are welcomed and encouraged to apply. To apply, please follow the link provided and include your resume.